Most Frequently Asked Questions at the 2022 Northeast Hardscape Expo
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The Instone Team enjoyed meeting all of you at the recent Northeast Hardscape Expo. We shared our products and signed up recruits to our Instone Army. We look forward to interacting with our new Stone Soldiers in the coming weeks!
In the meantime, for those who were there, and those who couldn’t make it, here are some of the most frequently asked questions from the expo, answered by our experts.
Q: We saw you have a product called PangaeaĀ®. What makes it so special?
Like our saying, “We Make It Easy!,” PangaeaĀ® makes it super easy to do your job. This product is ready for application right out of the box. Each stone is pre-cut, tooled, trimmed and fitted together. All you have to do is apply it just like it’s laid out in the package, saving you time, money and product waste.
Q: How much PangaeaĀ® square footage is in a pallet?
A: It depends on the type ordered, but in general, flats will cover 200-240 sq ft with a Ā½” joint, and corners will have about 50 linear feet in every pallet. To find the exact number for the profile you’re interested in, go to our website. In the top navigation click “Check Stock.” Click on the product you’re interested in. Click on the specific style. The description will list how much is available in each warehouse.
Q: How does the cost of PangaeaĀ® compare with other similar products?
A: You’ll find Pangaea’s price point comparable to other quality products. It may appear slightly higher, but you get extra value in the time you save and the elimination of waste thanks to the unique features of Pangaea, which include:
- GripsetĀ® the pre-scored grooves on the back of each piece for quick and easy application and no slippage.
- Pre-tooled, trimmed and fitted pieces so you can cover more square footage than the competitors (less waste).
Q: Can I pick up my orders? How do I get product?
A: Instone works directly through a dealer network to ensure the lowest freight costs possible and the quickest delivery. Our route trucks deliver material 2-3 times a week, so you can be sure your material will get to you in a dependable and timely manner.
Q: I didn’t know you had landscape products too. What can you offer, and is it in stock?
A: We have patterned flagging, steps, treads, caps and coping readily available in a variety of materials. Our Aura Natural Landscape products include granite, limestone, pebbles, quartizite, sandstone and travertine selections in a variety of finishes. In addition to what we have in stock, we can also do custom fabrication for those one-of-a-kind projects.
Q: How do I find a dealer near me?
A: Contact our customer service team at (708) 371-0660 or customerservice@instoneco.com. Let us know the product you’re interested in and your location. We’ll set you up with someone nearby who’s knowledgeable and ready to help.
Q: How can I find out what’s in stock?
A: That’s easy! Navigate to Check Stock on the top navigation bar on the website. From there, you can see the availability of our products in your area, whether you’re a homeowner or dealer.
Q: Which stones will be the most readily available this year?
A: That’s a great question. We can’t always predict the demand of a particular stone. However, we strive to keep a full complement of stone types and colors in stock. If one stone isn’t available, we’re consistently sourcing new materials that can fill your needs if stock runs low in one area. We utilize our entire network to ensure complete coverage and availability. If you don’t see what you want, please ask. We may be able to offer alternatives and get them to you quickly.
Q: What is the Instone Army and how do I join?
The Instone Army is an elite group of stone soldiers who receive exclusive educational information, new product notifications, chances to earn and win tools and gear. Each new member gets a FREE Instone Army t-shirt! Sign up for our Army here.
Again, thank you all for coming out to the Northeast Hardscape Expo. We hope to see you at the next event!
Thank you for providing these helpful answers to frequently asked questions Hardscape. It’s great to see how your product streamlines the installation process and adds value for your customers.